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A Deep Dive into the Complete Care Model at KindlyMD

April 30, 2024

Here at KindlyMD, we take pride in the fact that we are different. We are what we are by design. One of the things that sets us apart is our commitment to the Complete Care Model (CCM), a model of healthcare delivery that is slowly catching on around the country. We are happy to be at the forefront.

Complete Care is not necessarily new. However, it has not received much attention in this country because most healthcare providers operate on a fee-for-service model. “Fee-for-service" means doctors and other healthcare providers are compensated for each service performed. CCM didn't start coming into its own until about a decade ago, when we began shifting our focus to outcomes and patient satisfaction.

The Basics of CCM

The CCM starts with people. It is a patient-centered approach to healthcare delivery that focuses on providing the best end results. It also recognizes that Complete Care requires the involvement of an entire healthcare team rather than a single doctor or nurse practitioner making all the decisions.

The model rests on three core principles:

  1. Education – Complete Care providers believe that patients deserve to be kept in the loop. They believe patients need both information and resources that will help them understand their health. An educated and informed patient is better able to work with providers to make wise decisions.
  1. NavigationComplete Care providers also believe that patients deserve as much help as possible navigating what has become a terribly complex healthcare system. Patients should not be left to fend for themselves. When they are, they are often overwhelmed.
  1. Advocacy – Complete Care providers believe in supporting their patients through advocacy. Providers advocate on behalf of patients to ensure they get the care they need and deserve.

Complete Care is suitable for every patient regardless of health and existing medical conditions. That said, it is especially helpful for people living with chronic conditions. Things like chronic pain, PTSD, and mental health conditions cannot be “fixed” overnight. They are considered chronic for a reason. They require ongoing care by way of a competent healthcare team.

A Holistic Approach to Care

If you haven't picked up on it yet, comprehensive care is a holistic approach to care. CCM providers do not focus exclusively on symptoms. They don't treat just the body. Instead, they believe healthcare should treat the whole person, including support for mental health.

A holistic approach recognizes the natural connections between body and mind. It recognizes that what a person thinks often impacts how that person feels – and vice versa. Most importantly, the holistic approach to care recognizes that treating most conditions is rarely as simple as writing a prescription.

Healthcare is about so much more than medicine alone. Medicines can certainly help, but so can non-pharmacological treatments. When medicines are involved, patients often need assistance with medication management. Again, holistic care is about so much more than writing a prescription and hoping it works.

A Different Way to Approach Healthcare

The CCM is a quite different way to approach healthcare. It is something we believe in here at KindlyMD. We practice the CCM in relation to all our services including mental health, the Utah Medical Card, medication management, sleep support, pain treatment, and weight loss.
If you don’t feel like your current healthcare provider is giving you Complete Care, we invite you to make an appointment at any one of our Utah clinics. We would be happy to sit down and discuss the benefits of Complete Care as they apply to your needs. We believe Complete Care is the only way to go. We hope our patients agree.

By KindlyMD
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